The main attraction to purchase from Calumet was the interest free credit they offered at the time. The whole process could be improved. Firstly, I don't think the instructions are clear enough from the start. After filling out the form, I was left wondering what happens next? I have not filled out the interest free application yet! I waited a while to see if I would get a further email but never did. I phone Calumet who in-turn called the finance company to resend the link. The form took about 2 minutes to complete and to be approved which was very quick. As this was purchased on a Friday but with finance, I wasn't sure when I would receive my product so I emailed them to make sure someone could take delivery! I waited a couple of days with no response. The item arrived on the Tuesday which I was brilliant but why no tracking no? For an expensive purchase, this should be a must! Even one paragraph to explain the process would be nice! So, after completing the form, I never heard back from them until after I received my item and only in reply to my original email. No dispatch information, no estimated delivery, no tracking, nothing.