Having purchased some expensive camera equipment, I decided to take out an extended warranty. This was for a camera and kit lens worth £2150. When the warranty arrived, it was for camera equipment worth less than $3000. This is equivalent to about £1900. I queried this via the Calumet website and had no reply. I resent the query after ten days and still had no reply. I then wrote to the company that supplied the extended warranty and they replied within twenty-four hours, explaining that the value of the equipment is the cost of the equipment before VAT is applied. Therefore I had been supplied with the appropriate warranty. I then wrote to the managing director of Calumet complaining about the lack of response to the queries I had sent to Calumet earlier on. After about ten days I received a voucher for £5.00. There was no covering letter with this voucher; clearly Calumet is not very good at communicating with its customers. I can only assume that this voucher is connected to the letter I sent to the managing director of Calumet. Unfortunately, this voucher can only be redeemed in person at one of their retail stores. From my address, Calumet should be aware that I do not live anywhere near one of their stores. Therefore this voucher is worth nothing as far as I am concerned. I consider that Calumet could have done a much better job in dealing with the doubts I had in connection with the warranty I purchased from them. It is very unlikely that I will buy anything else from them.