The person I spoke to on the phone was abrupt and unhelpful. I rang up to see if i could order a backdrop for next day delivery as i ran out suddenly and desperately needed it for my photoshoots at the weekend. The man said that was fine and it would arrive next day(Friday), I asked several times are you sure it will arrive tomorrow and he said yes. I stayed in for the whole day waiting for the delivery and it never arrived, I had to cancel all my shoots for that weekend and lost out on a huge amount of money. Monday came and it still hadn't arrived, I was so angry. I emailed and it finally arrived on Tuesday afternoon.