Usually I have experienced excellent service at Calumet. I try to support it by shopping there because I know how difficult retail outlets have to compete with online shopping. I selected 2 packages from the shelves of Epsom inks for my printer and tried to pay for them. I was then informed that I could not buy them because of some ordering system. I don't appreciate travelling 30 minutes in heavy traffic, selecting goods and waiting half an hour whilst staf f made calls/ in house discussions etc. Whilst polite I felt let down as I think I have been a good customer and deserved better service.