I ordered background paper on a Monday afternoon for a job with a client on the Wednesday. I asked that the paper be sent direct to the client & opted to pay for guaranteed next day delivery. I had a phone call on Tuesday afternoon from the client saying that the paper had still not arrived. I immediately phoned Calumet to find out what had happened & was told that the carrier had sent it to the wrong depot & that it was not Calumet's fault. After an argument, Calumet told me that I would be 'upgraded' to a before 9.30am delivery on the Wednesday. I did not receive any kind of apology from Calumet. The customer experience was a disgrace!