I phoned the Glasgow branch as I needed to order a roll of photographers paper and get it delivered to the SECC. After a couple of quick calls to Craig to figure out the details, I was ready to make the order. I phoned back and spoke to Alex who denied anyone called Craig worked there, and refused to take my card over the phone and also my order because he said a delivery address had to match the credit card (billing) address. This is completely ridiculous and the opposite of what Craig told me. After messing me about for about 5 minutes - he never offered a solution and suggest that I go online to complete the transaction where it can easily be done. How frustrating and what a waste of time. I know that Alex was familiar with my call to Craig because he knew that I was trying to arrange to have a courier collect the item for me Sunday (as I was traveling from Brighton). Not sure what the point of these guys being so unhelpful was all about; I was able to provide the three digit code on the back of my business card!!!