Maurizio L
I bought second hand Canon TS-E 24mm L lens from London - Drummond Street brunch last week, unfortunately I was wrongly advice by a lady on the phone when I paid a deposit for the lens, I asked Indira, the girl on the phone, if the lens was the L II series but she told me there was one model only hence I paid and picked up the lens 15 days later once I was back in the UK. I just released there is a LII series of that lens but I’ll only be back again in the UK in May 2017. I wrote an email to the customer service asking if I could swap the lens that I bought for brand new LII series in May 2017 when I'll be back in the UK, Paul Jablonski from the customer service, said that even if he could listen at the call and proving Indira mistake, the only help he could provide me was receiving the lens back and selling me the brand new L II series with no shipping fees. I told him I was in Colombia and and the shipping fee would probably be to expensive but I never got a reply about it.
7 years ago
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