Your staff can have quite a dismissive attitude. On a few occasions now, I have been left with uninformed information, incorrect parts with items missing or ill advised. I believe it is for your staff to know the equipment available and how it should come with accessories. 3 times now I have been sold items that have then left me on a shoot unable to work them, due to a lack of extras that should be with them I believe, or at least advised on when asked. On the most recent purchase from Calumet. I was left debating with one of your employees on items they said that they had never come across in 25years; as if I had no idea what I was talking about. On further enquiries with another one of the employees due to my stubbornness, the item was discovered in within 3 minutes..... It went to show a certain unhelpful attitude that I have come across several times. I am a professional photographer of 20years, but I am not a technician. I belive the staff should be a bit more gracious and helpful, or a simple "I am not sure, but I can ask some one" would be more than acceptable.