On my visits to the branch, I have often found the staff aloof and not particularly friendly - a customer service programme for staff might help. Although a second hand purchase, the camera was not boxed and was handed over initially in a plastic bag until I asked for some packaging ! There were also a few missing accessories from the original camera set. I was told they were 'extra's but later found out from the online manual they were part of original camera set. It seems reasonable that what was part of the original camera set should have been known by the salesperson.