After hearing about the Calumet reputation and being recommended by a friend to bring my camera for repair I was hopeful and excited about receiving a great service. Unfortunately I was utterly disappointed and deflated when it took over a month just to get a quote back on my repairs and even longer to have the actual repair finished. I would expect that Calumet should understand the importance of having a camera available at all times, but instead I was forced to pay a fortune in hire fees because of how slow the service was. I never thought I would wind up feeling like I should have gone elsewhere to have my camera repaired. The in-store staff were great and really helpful. It's just highly unfortunate (and unacceptable) that I had to make constant phone calls to check the progress of my quote, let alone getting the actual repair done!