My lens repair took significantly longer than the original two-week estimate, and communication was poor throughout. I had to chase it repeatedly, and even wasn't notified when it was finally ready for collection. I'd have liked an email or SMS telling me when the estimate was ready for approval, when the repair had started, and when it was ready for collection. If the original time estimate had been accurate, though, I would have just sent it to Fixation.
8 years ago
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