I ordered a Canon battery as a back up for a shoot I had coming up. The website showed the battery was available. Two days after making my order I am notified that it is on back order. I tried to arrange to rent one for the day I needed it but the member of the web team I was emailing wasn't helpful at all and I ended up renting one from another company instead. SIX weeks after placing my order I get an email telling me my order is ready to collect. When I went to collect the battery in-store the assistant appeared to have no clue when it came to locating it and after a while handed me a battery with no invoice or reference to my order attached to it. It wasn't until I got home that I realised it was not the battery I ordered. Really disappointed in Calumet on this occasion.