Easy to order and select my closest branch for collection, received a phone call from the branch to tell me the order was in. This bit was great. Turned up the following day and the branch (Wardour St) acted like they had never had a customer there to collect an order before. They couldn't initially find the items I had ordered it was the third person that went looking in their basement who was eventually able to find the box. They didn't know who had rung me to confirm receipt into the store and seemed skeptical this had even happened until I showed them the called ID on my phone with their store number. It felt chaotic and has lowered my confidence in using the Click & Collect service.