I ordered three items, but only two arrived, with no explanation of why the third was missing. I e-mailed to ask why it hadn't arrived, but received no answer at all. I then rang a week later, and was told that someone would ring me back with a delivery date. No-one rang me, however. I then rang again, a week later, and was told the same thing. Again, no-one rang me. Finally, just as I was going to write a letter of complaint three weeks later, I was contacted and promised delivery, which then duly took place. The item in question was Ilford Hypam Fixer, which is a standard darkroom chemical. I cannot understand why you should have taken well over a month to get this to me, and not let me know during that time what was going on.