I phoned the Manchester store to check if they had any 135 film in, I was told on the phone that the stock would have to come in from another store and that if I ordered it into the Manchester store, I would still pay the delivery fee as if it was being delivered to my house. I decided to use the website to order and get it delivered to my house but found out upon ordering it could be delivered to the Manchester store free of charge for me to pick up. I ordered (on a mid week morning) and it arrived the next day for me to pick up which was very convenient, more so than a home delivery which I would've missed. In the store, the member of staff on the film counter was very slow to deal with me, at one point I almost thought I had turned invisible as he made no effort to acknowledge me and actually made a phone call while I stood in front of him, I had to attract his attention as he was walking away having waited several minutes. I believe this was the same member of staff which I spoke to the previous day on the phone who does not understand Calumets delivery policy. After I had received my film, I decided to take a look around and I encountered another member of staff who was very helpful. If I had only dealt with this member of staff, I expect this would've been a 5 star review.