I found the communication from Colin hayward london store manager first class and could not fault the service i recieved from him personally. But your delivery systems need looked at. And the incompetent employees need a little help understanding instructions. My camera went out for delivery from your warehouse and ended up at colins store instead of coming direct to me. Then it was sent out from thier store on the tuesday and it never turned up with me till the thursday, 1 week after its release, 1 of colins staff addressed it wrong thats why it took longer. Not good for customer satisfaction. I dont understand why your company cannot sent items out same day for next day delivery. As an example, 1 of your major competitors, Wex Photographic, has no problem with next day delivery with items ordered before 6pm. I think you need to look into this further. Unless your delivery system has a drastic improvement i will certainly think twice about using your company again if i need things fast. I will be telling other camera clubs and members about the poor delivery times and will not recommend your company to other members. Worst delivery shambles i have ever experienced for such a large company its a disgrace and who ever is in charge should be ashamed.