I paid £15.95 to have my film order delivered the next morning before 10.30 for a job the next day, and one of the 3 parcels never arrived, as was delivered by the driver to the wrong address. I alerted Calumet to this and had to chase this up over several days, as well as taking time out of my work that day to go and buy the missing films, and labouring over the phone to repeatedly state that, in spite of the driver's assurances, the parcel had not in fact been delivered to my house. Eventually got refunded for the film but not for the delivery charge as I had received part of my order, which is besides the point as missing some of my order meant I had to take time off work, when under time pressure, to compensate for this. Everything would have seemed more forgivable if dealt with more efficiently, keeping me informed of the progress without me having to phone back day after day, and if my delivery charge had been refunded as an apology for all the inconvenience caused, amongst other things.