Order W-00015829-UK The Item which i understood was not in stock and i would have to wait when i placed my order. I contacted yourselves with the following e-mail:Hello I placed an order for the following item item: Tamrac 5608 Pro 8 Camera Bag – Black, order number W-00015829-UK, Date of order 21/July/2014 I understood that the item was not in stock and orders were being taken, and contacted yourselves on 28/July/2014 by e-mail asking for an estimated date of delivery? I received the following reply on 28/July/2014 : Hi Kevin, Thank you for your order. The Tamrac 5608 Pro 8 Black Bag is due into stock at the beginning of next week. Kind regards Kim I checked the website to look at the status on Wednesday and it still sat at progressing? I contacted your customer service by phone and spoke to one of your representatives called Kelly, she took my details and rang me back in the afternoon to say it would be dispatched today Friday 8/August/2014? I have checked the status again and it is still sat at progressing? I have rang and have been told it is being picked and will be with me tomorrow? I am a bit disappointed in the service I have received from your company, I fully understood that I would have to wait as you were not holding stock, I am disappointed in the communication, if I were to be kept updated then I would of been more than happy, but when I have had to e-mail and ring to find out the status of the item then you have failed to inspire me as a customer. Hopefully I will receive my item tomorrow? being Saturday 9th August 2014. Never arrived. It did arrive on Monday 11th August 2014.