I had cause to return a faulty item and dealing with one particular operator at customer services was far from a pleasant experience. I found the individual concerned to be very casual in her manner and she came across that she couldn't really care less about me as a customer. I most certainly didn't feel valued at all and feel I was given misinformation and given the run around. Calls were not returned as promised and I was left feeling frustrated and angry that my query was not taken seriously. Having said that, my initial communication via email was replied to promptly and courteously. I must also add that the faulty item I returned was replaced reasonably quickly but not on the day I was told it would be delivered, another source of frustration. I have yet to try out the replacement item and hoping the are no problems this time.