The guy in your Drummond Street shop has been very kind and professional. I am happy with the service. I have to say I am really disappointed by the answer I've got when I've called you by phone before coming to the shop...the person who replied me has been really rude pointing that I was not speaking a proper english an repeating me every sentence I said in this way: "ok, let's say it in english, you want to...". This is really unacceptable and pretty racist too. At the end of my phone call he told me that he would have reserve the item for me but in the reality when I came to the office it comes clear that he didn't reserve anything...luckily one camera was still available. The poor rating I'm giving you is the sum of the very good service I've had when in the shop and the unacceptable one I've got by phone.