I bought and booked a seminar recently on "understanding your digital slr" to be held at their London offices in Euston. When I arrived at the venue, my suspicions were immediately aroused as the Assistant seemed unaware that the seminar was taking place until I showed my print out of the booking. He then made some enquiries on the phone and asked me to take a seat in the waiting area where shortly afterwards I was joined by another person who was also attending the seminar. Ten minutes after the scheduled commencement time another employee approached us and said that the instructor had been delayed by transport problems and had therefore cancelled the seminar-- they had been unable to find a replacement. He took our details and said that our course fee would be fully reimbursed and that an alternative date would be arranged at no cost. It has now been nearly one and a half weeks and I have heard nothing further since. In the circumstances I am unable to rate this as anything but very poor. If they do provide an alternative date at no cost as promised, I will revise my opinion.