I waited at least 15 minutes before anyone offered to help me. Service was very slow behind the counter. It took a further 10 minutes for the sales agent to find the product I was looking for back in the stock room. Once the product was in hand the agent was very helpful and polite. I just would have appreciated more proactive and faster customer service initially (i.e., serve the person in the shop not the one on the phone while there is a long queue) and perhaps have more people on hand in general. I will probably not shop here again unless another store does not have what I am looking for. Sorry.