I will never order film through your website again. My order was delayed and once it arrived it was just a part of the full order. This came as a surprise since the film had been listed as "in stock" on your website and delivery was guaranteed within two days. I then called to CANCEL the rest of the order since I had to go out to buy film elsewhere in order to bring it with me on my working trip. When I called your customer sercvice I was told that the remaining order (that had been delayed several days) was going to be canceled and that I would receive a refund instead. However, as I return home from my foreign trip I see that the film has been delivered anyway. I am unhappy with this since I had to spend both more time (on the phone with customer service asking for information about delivery and then deling with the cancellation of the items) and more money than expected since I had to go out and buy more film - only to discover that my cancellation had not been taken into account. I would like to hear from you in order to hear if you would be willing to compensate me for: 1. The delay of the delivery of all items. 2. The delivery of the second batch DESPITE THE FACT that I had requested to cancel it (confirmed over phone speaking to one of your customer service personnel) due to the fact that they were going to arrive much later than estimated. In addition to this, I found your customer service personel rude and dismissive. Maja Daniels - 07884 322 624