I ordered a Canon G7X from Calumet as the camera was in short supply at launch and Calumet had stock. I'd also used the shops in the past. Although delivery was quite fast I was disappointed to find that, on opening the box, that the camera was missing. To be fair it was resolved quickly by the sales support team, but I had to make a special journey to one of the London shops to pick up my missing camera. I got a half-hearted apology, but no compensation for having to go out of my way to resolve the matter. I think this falls short of the high standards I'd expect from Calumet, especially for an issue that should never arise if the right processes are in place. Would I buy from Calumet again? In person, probably, but never by mail order.