On the whole I was very pleased with the service. My order arrived on time and very efficiently. Even though there was a broken bulb wih the equipment when it arrived, it was replaced with the minimum of fuss within 48 hours. But I would say that at the original point of sale I noticed what I think I would call low morale. It wasn't a happy, 'can do' transaction. I seemed to know more about the sale conditions than your member of staff - principally from what I heard on your recorded message while I was on hold..! If it was my office I would be looking at inspiring my team and cheering everyone up a bit. Thank you for my new studio lights though - they're great. Best Annabel