I ordered a box of 8"x 6" strut mounts online and colected them from my local branch, when I opened the box the following day I discovered the mounts were badly made, bevelled and didn't match the image on calumets website, I called customer services (spoke to Alex) and was told she would arrange for a replacement box to be sent out, and I was assured she would call me back the same day to confirm this, A week later having heard nothing I called customer services again and the guy I spoke to said there was no information on file of any action being taken, however he would leave a note for Alex to call me back the following day. Another week went by with no call from Alex (or anyone else from customer services) therefore I had to return the box of faulty mounts to my local branch then call customer services to arrange a refund to my card.