I visited two shops, online and over the phone, and rental and sales (in store). In all cases I was struck by a distinctly unhelpful undertone that some would construe as 'attitude'. I could see the staff were busy, for sure, and their professional knowledge was evident, however, both I and them, found the sourcing and buying process littered with cul-de-sacs and deeply frustrating. I got the sense they were not prepared to 'go the extra mile' for the company, let alone me.
10 years ago
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