I used the Glasgow store on few occasions after a recommendation by a friend , staff have been happy to take my money and give advice. I went in today to return a faulty trigger and buy a secondhand D700 and had a very poor experience . The staff member was condescending from the point he released it was a return and not a sale. I had told him the exact problem being the off and on switch did not work and the trigger would on occasion keep the shutter open till disconnected . His answer was they had a memo from the manufacturer the off and on switches don't work and you need to take the batteries out. The real high point was he only wanted to replace one trigger from a set despite me telling him the fault had cost me work after an exchange of words he replaced the faulty items. Needless to say I've ordered my camera else's where .