The product is admittedly at a very good price but while a confirmation of purchase email was received, no details were provided on when I might receive the product. When after a week I hadn't received it I started to get worried. It arrived a week and a half after I made the purchase on line. There was also no 'your item has been dispatched' email or tracking number. When people like Amazon are doing such a good job getting items to you in a matter of days and delivery times are always made clear and tracking numbers on even the cheapest products, the service from Calumet is simply not in the same league. I want to support independent retailers and not just giants like Amazon but on the strength of this purchase, I would hesitate before buying from them again.