I purchased two things in two separate transactions on the same day. The thing that they said was out of stock got sent to me within three days, the thing that was apparently in stock I haven't yet received 8 days on. I rang up and queried where my item was and apparently even though I had received an order confirmation it had not gone anywhere in house .... this was last Friday morning! To be fair they were very apologetic but I was hoping it was going to be delivered today but no such luck! So, although they are usually pretty good, on this occasion I am sorry to say they have been poor :(