I pop up in your Euston (London) store for a couple of items : 1.) An air cushioned light stand 2. wall mount light stands The person I approached was helpful I found the stand i was looking for, but when looking for the the wall mounts the person serving me noticed the items were showing in stock in the system but he couldn't find the items. He ask somebody else as he mentioned he did not have access to certain area, he made contact with this person who went inside to look for the items came out again he didn't bother to tell us the result of the search and instead went to serve to another customer, both of us were left waiting and the salesman serving me at the tilt apologise to me for an action that was completely unprofessional, I left the store with no wall mounts and i guess I will look for them somewhere else.