I was interested in purchasing a Rode Mic for my camera that I bought from Calument, I called the Drummond St store; due to its size of the store, I thought id receive some professional advice as to which of the Mic to purchase from the store. The girl I spoke to wasn't able to help unfortunately, but she reserved a Mic for me in the Wardour St store. I then went to this store to ask about upgrading the Mic i had paid for over the phone, of which the woman helping me 'had no idea' as the only person to have knowledge was on holiday. After working in a camera store for two years a couple of years ago, I went out of my way to help the customer, particularly one quite keen on upgrading to more expensive equipment that we had in stock. As she couldn't give me a valid reason to upgrade my Mic, i took the original one I'd paid for. I think it's important to feel like i'm appreciated either calling up, or going into the store, and I don't really get that from your Wardour st. Branch unfortunately. In a time when people are going online to amazon and such to order all there stuff for cheaper, you'd think the service in-store would warrant the extra prices