Ordered on a Tuesday, rang Wednesday afternoon and was told that it was shipped on that day. Rang Saturday as it still not delivered and was told that Calumet would ring back with an update. No message received. Monday afternoon a neighbour rang the door with my package which has been delivered 10 doors away on the same road. The Calumet paperwork had the correct postal address but the address on the FedEx label had the incorrect address. It is poor customer service not to investigate why I had not received the package. Because someone else had inadvertently signed for a package that did not have their name did Calumet pressume that I was not telling the truth, should they have checked the delivery address before ignoring my requests for delivery status. I paid £4.99 for next-day delivery only to receive a 6 days delivery. Poor service.