The reason for my low rating is i ordered two matthews blade frames on 4th March, i was told it would take up to 4 weeks as they come from the USA, no problem im going on annual leave they will be here when i get back. So its April i phone them to see where my order is, told that there was a problem with the supplier and they had not arrived, i was told them they had no date for delivery and they could not give me anymore information. Rolling onto May i call again and chase the order and get told someone would contact me back, they did which is a bonus but only to be told it will be two more weeks before they arrive. I have spent a lot of money with Calumet through my business and personal accounts and asked for a goodwill gesture / discount for the wait and was clearly told there is nothing they can offer. Come on i was not asking for much just something to say sorry for the delay. The frames arrived middle of May.