I've had to purchase around 7K worth of camera kit this spring and because of previous experience with Calumet and its proximity to where I live it was my first and preferred point of call. The frustrating experience started with my details not appearing on your system although I have been a customer for years. The first person I talked to was unable to tell me whether the camera I was after (C100 Mark II) was available and asked me to speak to a superior who would be available the next day. When I called the next day this person was not in and other staff was unable to help. I finally spoke to a friendly person after the weekend, which was a waste of time as he didn't follow up and had gone on holiday. So I had to talk to yet another person. Each time I had to spell out my name as if I was a new customer as none of the people I talked to added me to the system and no profile was created. I eventually received an estimate once the person was back from holiday of the items but apparently it was not possible to say how long it would take to get the camera from Canon. Hence I decided to get the kit from another company who had no problem telling me exactly when Canon would be shipping it to their warehouse and when I would receive the package at my Central London address. The price was lower as well. Since then I've bought a Manfrotto bag at your Drummond Street shop and received excellent service from a friendly sales person (oriental looking man) who finally made a customer profile for me. Also I'm hiring kit from you today. Still, it frustrates me when I think of how I was undermined previously when I was willing to spend all that money.