I was not impressed with the service at your Euston store recently. I was sold the wrong model of softbox despite discussing the model I wanted with the assistant. This meant I had to track half way across London due to your fault to exchange it for the correct model. Not easy as I have a serious spine injury making travel difficult and painful. On top of this, I sent and re-sent my complaint in an email to your 'customer service' main contact address, asking for a reply, and several weeks later I have still not had a reply. Hence my score of poor, which I would not expect from a company that advertises itself on 'expert' 'professional' standards.