I brought a pair of support wear tights and was advised to get a size L, however I usually buy a size M. I brought a different pair of tights without support wear in a size M and they were perfectly fine When I got home I tried the size L support wear tights on and I was unable to pull them past my thighs, as the support wear was too tight. I went back to the store to refund the tights and they stated because I had tried them on they would not be able to refund the tights, due to hygiene However if I brought them online, I would have received a refund (so hygiene is not an issue for online purchases) Customer services were very unhelpful and stated that I should go back to the store in which I purchased the tights from and stated that a refund would be based on the managers discretion. They really think I have time to go back to the store, which could be a wasted visit once again to see whether I will receive a refund. I have counted my losses, I will NEVER shop at this store AGAIN! No refund policy should be a no refund policy online and in store...... They had NO empathy what so ever!