The first case manager I dealt with at Campbell and Associates was very good. She kept in touch with me made sure she had everything needed and responded to my emails or calls. She has since left. I'm currently dealing with Sandra Urbina. I always have to initiate the call. When I leave a message she does not call me back. I have to stay in touch with her to make sure things are done. She was waiting for records from my medical doctors. I had to contact her and get a little upset asking why I have to initiate the calls and this information has not been received. She finally got on the phone that day and demanded that they send the information. I have not spoke to an attorney who is suppose to be representing me. I'm very disappointed that I hired this Law Firm to represent me because I feel I've done more work than they have!