As first time buyers we found the purchase of the caravan was smooth sailing! Then everything went downhill from there! I found Campbells to be dishonest and have a lack of knowledge in the products the supply and install. We were told that our Coachman VIP 570 came with a tracker included and it was recommended by the salesman to get a solar panel installed. And also we had an iNet box fitted to the caravan which had been fitted in the incorrect place so in fact didn't work. After several emails asking if this was installed after we collected as I couldn't find any paperwork and being ignored we finally found that it didn't come with a tracker installed. After a lot of conversations Campbells offered to fit a Phantom Pro 3 tracker at cost without the labour charge whilst they were installing the iNet box in the correct location. Upon collection we found that a BP Tracker Retrieve had been fitted instead without is being informed as this is what coachman recommend and have wired in ready to install (this is a battery operated tracker and doesn't need wiring in!) Campbells still refuse to acknowledge they are wrong but at least have refunded us the cost of the tracker. Reading through other peoples reviews I think Campbells are ok if you are just buying a caravan and have no teething problems with it, but if you have teething problems they aren't interested. The customer is always wrong in Campbells case, and I feel that they have to have the last word, whether its right or wrong!!!!