The item arrived in perfect condition, and on time. The inability to contact anyone over the weekend, for an "online" store was frustrating. (I understand you have a physical location). Additionally, both the website and the phone message stated a specific time that someone would be available, by phone, and they weren't for quite a while after. It just kept saying it was outside "open" hours, which was not accurate. I did appreciate getting a call back later, but when you are doubling the cost of the product to get it shipped ASAP, it would be nice to have someone available, at least during stated open times, to verify shipment.