Generally positive experience with CampfireCycling.com, the ecommerce site for a Tucson retail store specializing in bikepacking and related camping equipment. Products appear limited to premium brands and products at MSRP prices. On June 15th I placed an order for a product, only to learn after the fact that it was on back-order in the order confirmation email. It would have been nice to know this during the purchase process. Further, I was surprised to see that CampfireCycling.Com took the full payment upfront with no estimated availability date. In my experience most retailers may “authorize” the credit card at the time of purchase, but will not take funds until stock is replenished, or better yet, when the item is ready for shipment. After a delay, I emailed Customer Service, who explained COVID19 supply-chain disruptions, made stock availability unknown. The item eventually shipped 30 days later, was received after 6 calendar days via FedEx Ground, well packaged and received in excellent condition. Customer Service responded within 24 hours to email inquiries and was polite and honest about the situation. Moreover, upon request, they retroactively extended a discount that was applicable at the time of shipping, refunding my account the corresponding amount. Other than the aforementioned Backorder status and related payment policy, my experience was positive and reasonable, especially given the challenges to international supply chains and shipping. In “normal circumstances” I’m confident the level of service and experience would have been flawless. I would buy again from CampfireCycling.com