Subject: Complaint About Overcharging and Manager’s Conduct at Canadian Store – 2501 Greenbank Rd, Ottawa On the evening of May 28, 2025, I visited the Canadian Store located at 2501 Greenbank Road in Ottawa to make a purchase. While there, I noticed that several flower bulb packages were marked down due to the end of the season. Most of them were labeled as 50% off. However, when I proceeded to the checkout, I was charged full price for one of the bags. Realizing the price discrepancy, I quickly returned to the display rack and took a photo of the sign to avoid delaying the line and wasting the cashier’s time. I then showed the cashier the picture of the discount label. She called a manager to verify the price. After a few minutes, a manager named Jonathan arrived. He looked at the label, tore it down, and returned, saying rudely that the discount was no longer valid—it had ended last week, according to him. However, the label did not mention any expiration date. It appeared to me that the discount policy was being decided arbitrarily. What concerned me most was not just the overcharge, but the way the manager handled the situation. When I attempted to take additional photos and record a video for documentation, Jonathan grabbed my phone and threatened to call the police. I told him he was welcome to do so. He did not follow through, likely because the store’s signage had clearly misled customers. In my view, this situation amounts to misleading pricing and an attempt to intimidate a customer who pointed it out. The manager’s behavior was not only unprofessional and aggressive, but it also suggested an effort to cover up the store’s mistake rather than resolve the issue properly. I’m requesting that this matter be looked into, and that the store be reminded of its responsibility to honor advertised prices and treat customers with respect.