“Never Again Will I Use Canadian Tire Services!
I went to the Canadian Tire store in Kelowna, BC, for a simple front wheel alignment. They took my vehicle into the shop and kept it on the hoist for 3–4 hours. After all that time, they told me that my 14-year-old Toyota truck was “not qualified” for a wheel alignment.
Instead, they charged me $130 for a vehicle inspection that I never requested. Along with that, they gave me a long list of recommended repairs that supposedly needed to be done before they could perform a basic alignment. The list included things like an oil and filter change, wiper replacement, and headlight replacement—items that have nothing to do with a front wheel alignment.
The total cost of their recommended work came to almost $6,000. To me, this feels like a scam. Anyone who owns a 14-year-old truck knows it will need maintenance—but that wasn’t what I came in for.
In the end, I wasted four hours of my time and $130 without getting the service I actually requested.”
“I stopped taking my car to Canadian Tire Milton because they were over-charging me for brakes. Their brake jobs were only lasting me 22,000 kms. Over the last 70,000 kms they charged me over $4,300. When I complained to head office they told me there was nothing they can do about it because each location is independently owned. There are a number of highly reviewed mechanics in Milton, that I found through a google search, so I will start taking my car elsewhere.”
“They broke 2 of the wheel stud and charge me 288 in addition to getting my tire changed. and the only thing the manger said was "didn't they call you". I told her all they said was it's 26 dollars for the part and she just looked at me without words.... such a damn scam”
“Three weeks ago I bought new tires for my truck---they put the wrong tires on, obviously reading is not required for the job but their tire tech is real good with insults, today I bought a new battery, installed it and it was stone dead. I'm in my 70s and I do not need to go back to get the right work or even a product that works, 2stars is being overly generous”
“Never go back Canadian tire auto shop location country hills blvd ne!
Cheating behavior, Cheating Manager :Wahed Sahar ,this guy is handsome, but from his heart: stingy, lying, cheating on customers lying to his head office.
Built fake story
Over charge way too much!
Please do not go to Canadian tire auto shop!”
“Canadian Tire is decent but not amazing. They have a good selection and some items are good quality. But I found prices to be inconsistent and sometimes higher than expected. The store staff were helpful, but the checkout line took a lot longer than I thought it would. Overall: satisfactory but nothing special”
“I went into the store to pay my Mastercard the lady working customer service made me hold the phone as it was on hold extremely lazy and unprofessional she had no other customers to serve her name is Jessica at the orleans branch.”
“I wanted to share my recent experience (Sept 2025) at the Canadian Tire on Mavis and Britannia, specifically in the auto parts section. I went in to purchase a ball joint for my Nissan SUV.
The staff member was helpful in checking the computer. However, when he brought the ball joint to the counter, it was already out of its box, and the plastic wrapper was open. I noticed the plastic looked yellowish, which suggested it wasn't a fresh package. I was surprised and asked why it was open, and he said he had just opened it, which didn't seem right.
I felt uncomfortable buying an opened product, as you can't be sure it's complete or hasn't been tampered with. I decided not to buy it and left the store.
I've been a customer of Canadian Tire for over 25 years, and this is the only time I've had a negative experience in the general store or with the staff. I will still be a loyal customer, but I hope the store reviews their policy on selling opened auto parts to customers.”
“I hate when you waste my time. I came in for q simple oil change. They said they will start on in 15 minutes and 30 min for the oil change. I come back 45 minutes later and my car is still sitting outside untouched. Took 1 and 45 min when i was promised 45 min. Last time I'm using Canadian Tire for anything at all. Didn't even bother to let me know, so i wouldn’t waste my time. Imagine sitting there for almost 2 hours in the horrible waiting room. 407 and Dufferin.”
“24 years ago I decided not to have business with Canadiantire due to their attitude. Still they haven't changed their dirty attitude. No smile and, 'get your service or get lost' attitude.
Yesterday I went to get a safety standard certificate for my car at Maple Canadiantire. I brought the car at 9am when they opened the workshop. He told me it will be $226 and he will call me when its ready. Until 5 pm he did not call me. Luckily I came to see what was happening when they were closing. The guy told me I can take the car and get the alignment done and come back and there will be an additional charge of $72 + tax. I asked him why the alignment was not done, he said his machine was not working. I have to pay $226.00 for the inspection, $226.00 for alignment and $72 for his machine not working. What a rip off !!. I would have never gone to Canadiantire but I had no choice. I am going to take this up with the ministry of transport.”
“Customer service, worst ever!!!! Just dont buy nothing there, the stress, unresponsive, sarcasm e employees . Terry, Jessica and manager Stephen, passive aggressive , just Awful:(((”
“We went to the store at Islington and Rexdale in Etobicoke and we found the staff especially Jag and Joe very professional and well informed. They said they owed it to the wonderful training at that store. Jag and Joe keep up the good work! We need staff like you at all stores.”
“Not at all. I am furious having bought 3 Bissel machines one up right cleaning machine, 1 upright vacuum machine and a pet spot machine and I want immediate attention. Being of senior age we cannot indersand the Lingo so I would like better machines and do not deserve this type of service and would like this matter taken care of as soon as possible. I was going to pick up 2 patio chairs which I now had put aside but now have second thoughts”
“I paid almost 200.00 to have diagnostic on my car .Five and a half hours later they told me they didn’t know what was wrong with my car and told me to take it to the dealer. AND they still charged for the diagnostic. Canadian Tire Dartmouth Crossing. I feel that happened because Iam an elderly woman”
“The whole experience made me very happy. All staff I spoke with were helpful and pleasant to do business with. Deepika, went above and beyond when she ran out to the parking lot to give me part of my purchase I had left behind and my Visa card! Keep up the good work CT”
“This is my formal complaint that I emailed
Summary of Incident:
I brought my vehicle in for the required Uber vehicle inspection.
The technician accepted and drove my vehicle into the inspection bay and completed the full inspection.
After the inspection, I was told that the vehicle had failed due to tinted front driver and passenger windows.
However, this tint issue is clearly visible from the outset and should have been identified before the technician entered or moved the vehicle.
Despite this obvious automatic fail condition, the store proceeded with the full inspection and charged me for it, knowing the vehicle would not be approved.
Concerns Regarding Staff Conduct:
When I requested the name of the shop manager, the Manager initially refused, claiming it was “ he’s name is confidential.”
The manager, Chiheb Abassi, was not wearing a name tag, breaching basic customer service and transparency expectations.
His name was only disclosed after repeated questioning — an unacceptable standard for a regulated service environment.
Furthermore, my car keys were withheld until I paid the inspection fee, which under the circumstances, felt coercive and unethical.
My Formal Concerns:
Improper Business Practice: Proceeding with a full inspection, despite the technician’s immediate ability to identify a fail condition, appears to be a deliberate effort to charge for a service that should not have been completed.
Lack of Transparency & Accountability: Staff refused to identify themselves and failed to wear appropriate identification, which is especially troubling in a regulated vehicle inspection setting.
Questionable Conduct: Withholding my vehicle until payment was made, despite clear grounds to contest the service, raises serious ethical and consumer protection concerns.”
“Attended to return an item at customer service. Happily no line up and the staff was simply a delight. Jyoti service is to be commended, friendly, smiling, helpful and thoughtful in her approach to the item being returned. Canadian Tire has a gem in this employee as she is exactly who you want to represent your company. I wanted to take a moment to recognize the outstanding service I received from one of your staff members at the customer service desk. From the moment I approached the counter, Jyoti was friendly, professional, and incredibly helpful. She went above and beyond to provide excellent service, taking time to listen and process the return efficiently. It's rare to come across someone who shows genuine care and dedication to their role and customers. She is a definite asset to Canadian Tire Timmins, ON and her service made my return and visit a positive experience. I hope she gets the recognition she deserves. Good employees are hard to come by and this is one employee that is an asset.”
“Had a number of items to find at the Leaside Cdn Tire and was gearing up for that when Harris, Customer Servce. appeared. He was so helpful, efficient and pleasant and helped us find and get what we were looking for in Fans Filters, Plumbing. AWESOME Service. Thanks Harris!”
