“I wanted to share my recent experience (Sept 2025) at the Canadian Tire on Mavis and Britannia, specifically in the auto parts section. I went in to purchase a ball joint for my Nissan SUV.
The staff member was helpful in checking the computer. However, when he brought the ball joint to the counter, it was already out of its box, and the plastic wrapper was open. I noticed the plastic looked yellowish, which suggested it wasn't a fresh package. I was surprised and asked why it was open, and he said he had just opened it, which didn't seem right.
I felt uncomfortable buying an opened product, as you can't be sure it's complete or hasn't been tampered with. I decided not to buy it and left the store.
I've been a customer of Canadian Tire for over 25 years, and this is the only time I've had a negative experience in the general store or with the staff. I will still be a loyal customer, but I hope the store reviews their policy on selling opened auto parts to customers.”
“I hate when you waste my time. I came in for q simple oil change. They said they will start on in 15 minutes and 30 min for the oil change. I come back 45 minutes later and my car is still sitting outside untouched. Took 1 and 45 min when i was promised 45 min. Last time I'm using Canadian Tire for anything at all. Didn't even bother to let me know, so i wouldn’t waste my time. Imagine sitting there for almost 2 hours in the horrible waiting room. 407 and Dufferin.”
“24 years ago I decided not to have business with Canadiantire due to their attitude. Still they haven't changed their dirty attitude. No smile and, 'get your service or get lost' attitude.
Yesterday I went to get a safety standard certificate for my car at Maple Canadiantire. I brought the car at 9am when they opened the workshop. He told me it will be $226 and he will call me when its ready. Until 5 pm he did not call me. Luckily I came to see what was happening when they were closing. The guy told me I can take the car and get the alignment done and come back and there will be an additional charge of $72 + tax. I asked him why the alignment was not done, he said his machine was not working. I have to pay $226.00 for the inspection, $226.00 for alignment and $72 for his machine not working. What a rip off !!. I would have never gone to Canadiantire but I had no choice. I am going to take this up with the ministry of transport.”
“Customer service, worst ever!!!! Just dont buy nothing there, the stress, unresponsive, sarcasm e employees . Terry, Jessica and manager Stephen, passive aggressive , just Awful:(((”
“We went to the store at Islington and Rexdale in Etobicoke and we found the staff especially Jag and Joe very professional and well informed. They said they owed it to the wonderful training at that store. Jag and Joe keep up the good work! We need staff like you at all stores.”
“Not at all. I am furious having bought 3 Bissel machines one up right cleaning machine, 1 upright vacuum machine and a pet spot machine and I want immediate attention. Being of senior age we cannot indersand the Lingo so I would like better machines and do not deserve this type of service and would like this matter taken care of as soon as possible. I was going to pick up 2 patio chairs which I now had put aside but now have second thoughts”
“I paid almost 200.00 to have diagnostic on my car .Five and a half hours later they told me they didn’t know what was wrong with my car and told me to take it to the dealer. AND they still charged for the diagnostic. Canadian Tire Dartmouth Crossing. I feel that happened because Iam an elderly woman”
“The whole experience made me very happy. All staff I spoke with were helpful and pleasant to do business with. Deepika, went above and beyond when she ran out to the parking lot to give me part of my purchase I had left behind and my Visa card! Keep up the good work CT”
“This is my formal complaint that I emailed
Summary of Incident:
I brought my vehicle in for the required Uber vehicle inspection.
The technician accepted and drove my vehicle into the inspection bay and completed the full inspection.
After the inspection, I was told that the vehicle had failed due to tinted front driver and passenger windows.
However, this tint issue is clearly visible from the outset and should have been identified before the technician entered or moved the vehicle.
Despite this obvious automatic fail condition, the store proceeded with the full inspection and charged me for it, knowing the vehicle would not be approved.
Concerns Regarding Staff Conduct:
When I requested the name of the shop manager, the Manager initially refused, claiming it was “ he’s name is confidential.”
The manager, Chiheb Abassi, was not wearing a name tag, breaching basic customer service and transparency expectations.
His name was only disclosed after repeated questioning — an unacceptable standard for a regulated service environment.
Furthermore, my car keys were withheld until I paid the inspection fee, which under the circumstances, felt coercive and unethical.
My Formal Concerns:
Improper Business Practice: Proceeding with a full inspection, despite the technician’s immediate ability to identify a fail condition, appears to be a deliberate effort to charge for a service that should not have been completed.
Lack of Transparency & Accountability: Staff refused to identify themselves and failed to wear appropriate identification, which is especially troubling in a regulated vehicle inspection setting.
Questionable Conduct: Withholding my vehicle until payment was made, despite clear grounds to contest the service, raises serious ethical and consumer protection concerns.”
“Attended to return an item at customer service. Happily no line up and the staff was simply a delight. Jyoti service is to be commended, friendly, smiling, helpful and thoughtful in her approach to the item being returned. Canadian Tire has a gem in this employee as she is exactly who you want to represent your company. I wanted to take a moment to recognize the outstanding service I received from one of your staff members at the customer service desk. From the moment I approached the counter, Jyoti was friendly, professional, and incredibly helpful. She went above and beyond to provide excellent service, taking time to listen and process the return efficiently. It's rare to come across someone who shows genuine care and dedication to their role and customers. She is a definite asset to Canadian Tire Timmins, ON and her service made my return and visit a positive experience. I hope she gets the recognition she deserves. Good employees are hard to come by and this is one employee that is an asset.”
“Had a number of items to find at the Leaside Cdn Tire and was gearing up for that when Harris, Customer Servce. appeared. He was so helpful, efficient and pleasant and helped us find and get what we were looking for in Fans Filters, Plumbing. AWESOME Service. Thanks Harris!”
“The new store in Kingston Ontario the parking is absolutely Terrible.I can imagine what it will be like in the winter time when we have a storm with the snow banks and such . Terrible location!!!!”
“Absolutely, appalled with Canadian Tire especially with the Store on Mapleview in Barrie. Unprofessional, unhelpful and the Corporate team is no better. They discrimated against my son because of his age and all he wanted to do was return a product after 4 days and get something better. He was hoping to start up a small summer business to make money for university and you shut his dream down. It’s disgusting that your store can get away with this treatment and I will never shop in your store again. You do nothing for the customer and now my son is stuck with a $650 machine that you’ve held onto for a month. Absolutely, disgusting that your customer care team has done nothing to help this situation.”
“They told me over the phone, "No return fees since you already paid $120 for shipping." Then they forced me to pay $80 in return fees. Plus, it was an online order, and I had to go to the store to get a refund. A total loss of $200 for absolutely nothing. I had $3,000 worth of garage furniture coming up, so I canceled everything and I'll NEVER BUY ANYTHING FROM CANADIAN TIRE AGAIN!!!
Reason for return: poor quality. I have the old version of Maximum furniture; your new version is ridiculously poor quality.
It doesn't say anywhere in the return policy that there's an $80 fee... I feel like I've been ripped off!
Order #0000129783612”
“Printed flyers are in a terrible format. Half are Landscape and half are Portrait and both delivered as 1 booklet. Make it easier for one to read. Thumbs format does nothing to make me want to shop at Cdn Tire - I'd rather trash the flyers immediately.”
“Complaint department is toothless and powerless to resolve or even follow-up: This has been a frustrating three-month ordeal. My car was initially misidentified, leading to charges for repairs it didn't need according to the evaluation. After I complained, and several calls later I finally escalated the issue, they somehow confused my contact information, claiming they couldn't reach me. I was told an escalation manager would call back last week, but I'm still waiting”
“I wish I could give them zero stars.
Canadian Tire is no longer the trusted brand it once was — they now shamelessly take advantage of customers. I only returned because I had a $19.95 oil change coupon. When I went to pick up my car, they charged me $109.95 minus the coupon. I explained that the coupon was for the oil change, not a discount. The staff apologized and adjusted the bill to $69.95, claiming an extra $30 charge for oil — a charge no one mentioned beforehand.
When I asked for the manager, I was told no one would be in until the next day. I left the store without my car. About 30 minutes later, I got a call: there had been a “miscommunication,” and they offered to reduce the price to $49.95.
It’s deeply disappointing to see a once-reputable Canadian company resort to these tactics. This wasn’t a mistake — it felt like a setup. Shameful.”
