“The new store in Kingston Ontario the parking is absolutely Terrible.I can imagine what it will be like in the winter time when we have a storm with the snow banks and such . Terrible location!!!!”
“Absolutely, appalled with Canadian Tire especially with the Store on Mapleview in Barrie. Unprofessional, unhelpful and the Corporate team is no better. They discrimated against my son because of his age and all he wanted to do was return a product after 4 days and get something better. He was hoping to start up a small summer business to make money for university and you shut his dream down. It’s disgusting that your store can get away with this treatment and I will never shop in your store again. You do nothing for the customer and now my son is stuck with a $650 machine that you’ve held onto for a month. Absolutely, disgusting that your customer care team has done nothing to help this situation.”
“They told me over the phone, "No return fees since you already paid $120 for shipping." Then they forced me to pay $80 in return fees. Plus, it was an online order, and I had to go to the store to get a refund. A total loss of $200 for absolutely nothing. I had $3,000 worth of garage furniture coming up, so I canceled everything and I'll NEVER BUY ANYTHING FROM CANADIAN TIRE AGAIN!!!
Reason for return: poor quality. I have the old version of Maximum furniture; your new version is ridiculously poor quality.
It doesn't say anywhere in the return policy that there's an $80 fee... I feel like I've been ripped off!
Order #0000129783612”
“Printed flyers are in a terrible format. Half are Landscape and half are Portrait and both delivered as 1 booklet. Make it easier for one to read. Thumbs format does nothing to make me want to shop at Cdn Tire - I'd rather trash the flyers immediately.”
“Complaint department is toothless and powerless to resolve or even follow-up: This has been a frustrating three-month ordeal. My car was initially misidentified, leading to charges for repairs it didn't need according to the evaluation. After I complained, and several calls later I finally escalated the issue, they somehow confused my contact information, claiming they couldn't reach me. I was told an escalation manager would call back last week, but I'm still waiting”
“I wish I could give them zero stars.
Canadian Tire is no longer the trusted brand it once was — they now shamelessly take advantage of customers. I only returned because I had a $19.95 oil change coupon. When I went to pick up my car, they charged me $109.95 minus the coupon. I explained that the coupon was for the oil change, not a discount. The staff apologized and adjusted the bill to $69.95, claiming an extra $30 charge for oil — a charge no one mentioned beforehand.
When I asked for the manager, I was told no one would be in until the next day. I left the store without my car. About 30 minutes later, I got a call: there had been a “miscommunication,” and they offered to reduce the price to $49.95.
It’s deeply disappointing to see a once-reputable Canadian company resort to these tactics. This wasn’t a mistake — it felt like a setup. Shameful.”
“Purchased a Canvas Offset Umbrella Putting it together and there are 4 fasteners missing for the stand. Have called the Canvas help line multiple times to get the parts, and the recording asks for the product number which is typed in . on receipt of the number you are told you will be transferred . Then you are told the call cannot be answered and Please all Another Time Well call multiple time and the same response I guess I will take it back to Canadian Tire and they can deal with it.
Absolutely zero customer service”
“I trusted the Canadian Tire brand so when my brakes need to be fixed I brought my car to the Canadian Tire store on Walker Rd. in Windsor. They gave me a quote of approximately $5,000. to fix the problem.
I thought the quote was excessive so I got a second opinion from another national car repair shop. The entire cost to repair my brakes was less than $1,500.”
“I purchased a VIDA toaster/oven/fryer from Canadiantire, spent $380 buying other things. It has a 2 year warranty. I used it once, it worked well. Next morning, we wanted to toast, but the control knob stopped functioning, I brought it back to the store for a refund. They refused to refund, only offered exchange or store credit, reason being, box was opened. I explained that how would I know if it was only good for one use. In my view that is a rip off, not a fair consumer refund policy. After being a customer at Canadiantire for over 40 plus years, I am totally disappointed in Canadiantire. Never buying anything from there ever again, I would rather pay more and buy from a store that actually cares and offers a fair refund policy for their customers.”
“I love Canadian Tire. It is so awesome to have a Canadian store to shop at so never having to darken the doors of an American franchise. I am so pro Canada. I shop lots at the Canadian Tire in South Edmonton Common and find the store and the people friendly, inviting and very knowledgeable. I love that Canadian Tire has live cashiers as I detest self check out. Having live cashiers shows that Canadian Tire values people and puts having employment opportunities and providing great service above the almighty dollar. Any time I can, I encourage others to shop at the best store in Canada. Keep up the great work.”
“Thank you to customer service staff at Kerr St, Oakville for helping me with the purchase of my new Noma dehumidifier. Shopped at both Kerr St. locations for 30+ years. Cheers!”
“A few weeks ago I bought 4 large canna Lilly planters for 29$ which is a great deal! I went back to get more and to my surprise they were marked up to 39$. I asked Darryl the gardener employee and he took me to the front desk where they honored the price. I ended up buying another 4 lol. Crazy gardeners! Anyway, Thank-you Darryl for taking the time and helping me out to the car and loading my car. This kind of customer care is long gone. Keep up the good work Canadian Tire, I used to shop at big garden stores, pay double the price and not anymore!”
“I’ve been a longtime customer of Canadian Tire, but lately, the quality of their customer service has seriously declined. It’s clear that employees aren’t receiving proper training to assist customers effectively. Too often, staff seem unsure or unwilling to help, which makes shopping frustrating and disappointing. If you’re looking for knowledgeable and supportive service, Home Depot is still the best choice in my experience. It’s a shame to see Canadian Tire falling behind in an area that used to be one of their strengths.”
“I do not enjoy how visiting Canadian tire feels like I'm entering and exiting a prison. I should be allowed to come and look at product on a shelf with out being interrogated by employees when I go to exit building just due to me not buying an item. It is an open store front if you are unable to trust your customers maybe you should consider closing your store fronts and only offer shipping product's.”
“I have had very very disappointing experiences with canadian tire over the years, however, I had to be towed to Canadian Tire at 4th and Martindale in st. Catharines and I can't praise them enough! I was afraid that it was my transmission (cha ching) but they said that they would check everything and let me know...turns out it was just electrical. They were polite, friendly and efficient. Nice change. Good service deserves praise!”
“I was in the south Red Deer, AB, Canadian Tire this afternoon looking at lawnmowers. A young man named Skyler approached me to see if I needed any assistance. He was very helpful and knowledgeable in regards to the lawnmower products that Canadian Tire handles. He not only loaded my new lawnmower onto the shopping trolley for me, but he also met me at the front checkout with a quart of lawnmower oil, which I otherwise would have totally forgotten to purchase for my new mower. He then helped me out to my vehicle and loaded the lawnmower into it for me. Excellent customer service!”
