“What started as a hopeful venture turned into a devastating setback, with my investment evaporating into a $145,000 loss. The moment I realized I had fallen victim to a scam, I was flooded with a mix of shame, anger, and uncertainty about my next steps. In my search for help, I came across Mrs. Olivia and her team, a company that made me skeptical at first. However, their professionalism quickly won me over. From the first interaction, they communicated openly, explained the recovery process in clear terms, and refrained from offering unrealistic guarantees. Mrs. Olivia’s steady communication throughout the entire process kept me informed and reassured. To my astonishment, they succeeded in recovering a significant portion of my funds, something I had thought was a lost cause.”
“A 1 hour estimate for tire change and change oil becomes 3 hour wait just for change oil. I have to cancel tire change. People here don't smile but great upgrading what needs to be done. Store in Yonge and Steeles.”
“Subject: Complaint About Overcharging and Manager’s Conduct at Canadian Store – 2501 Greenbank Rd, Ottawa
On the evening of May 28, 2025, I visited the Canadian Store located at 2501 Greenbank Road in Ottawa to make a purchase. While there, I noticed that several flower bulb packages were marked down due to the end of the season. Most of them were labeled as 50% off.
However, when I proceeded to the checkout, I was charged full price for one of the bags. Realizing the price discrepancy, I quickly returned to the display rack and took a photo of the sign to avoid delaying the line and wasting the cashier’s time. I then showed the cashier the picture of the discount label.
She called a manager to verify the price. After a few minutes, a manager named Jonathan arrived. He looked at the label, tore it down, and returned, saying rudely that the discount was no longer valid—it had ended last week, according to him. However, the label did not mention any expiration date. It appeared to me that the discount policy was being decided arbitrarily.
What concerned me most was not just the overcharge, but the way the manager handled the situation. When I attempted to take additional photos and record a video for documentation, Jonathan grabbed my phone and threatened to call the police. I told him he was welcome to do so. He did not follow through, likely because the store’s signage had clearly misled customers.
In my view, this situation amounts to misleading pricing and an attempt to intimidate a customer who pointed it out. The manager’s behavior was not only unprofessional and aggressive, but it also suggested an effort to cover up the store’s mistake rather than resolve the issue properly.
I’m requesting that this matter be looked into, and that the store be reminded of its responsibility to honor advertised prices and treat customers with respect.”
“Subject: Complaint Regarding Toronto Lakeshore Store
Dear Canadian Tire Customer Service,
On May 28, 2025, approximately 10 minutes before closing time, I visited your Toronto Lakeshore location intending to purchase tennis balls. I was told that there was a limit of 50 units per customer. However, I pointed out that the online purchase limit was 99 units. Despite this, the store staff refused to proceed with the sale.
What was more concerning was the attitude of the customer service representative, who responded in an extremely rude and arrogant manner, saying: “Even if you place an order online, we will cancel it. We are a store, and we sell however much we want.” This kind of behavior is unacceptable and reflects poorly on the Canadian Tire brand.
I believe that a review of the store’s security footage and audio from that date and time will clearly confirm what occurred. It is deeply disappointing to experience such disrespect as a customer. Owning or managing a store should not give anyone the right to treat customers as they please.
I trust that Canadian Tire will take this matter seriously and conduct a proper investigation. I look forward to your response and to hearing what actions will be taken to address this issue.
Sincerely,”
“I have spent 2 weeks trying to get warranty or any kind of help with a product purchased at a Canadian Tire store! Canadian Tire supports non brand products on their shelves but does nothing to assist the consumer after the product has been bought from them. Very frustrating!!!”
“I called about a universal remote for my Noma air-conditioner and the girl in customer service was absolutely amazing. She searched and found the remote on Amazon and gave me the information twice, first time I wrote it down wrong. The girl was so busy and she helped me :) Please thank her for me.”
“Canadian tire sells cheap products. Bought 2 different items at different occasions but both ended up with an exchange. Its odd that Canadian tire requires customer official ID to facilitate an exchange/return. Seemed like all the customers were trying to cheat them !!! If there is an option, I dont want to shop at Canadian tire at all”
“You accepted a returned generator with a missing part. Then, you simply put it back in the box, re-taped it and sold it to me as if it was brand new. I live out of town, had to drive 3 hours, unload and unpack the generator with oil spilling out everywhere including my carpet. It came with a note taped to the motor, "Stolen oil cap??" (See Pic). I am in my late 70's & the box is +100 pounds. ...So What Now?”
“I received beautiful customer service from a nice lady named Brina at your Upper James location. In Seasonal. She was so helpful, informative, friendly and the reason that I will continue shopping at your store. We bought a Bbq and will be going back to buy your large Canopy. She helped myself and my husband fantastically. Thank u for everything u do. If she is not a manager she should be. 🤞🤞VERY PROFESSIONAL!”
“I was at Canadian tire today May 5/25 and was very disappointed in the fact that you only had American travel mugs - do you not understand Canadians are boycotting American products. We don’t care if it’s made in china but if it’s made for an American company in China we care”
“Very deceiving Loyalty reward program. They decide when you can spending you money earned from loyalty. And don't dare ask why that is. Then they say you are welcome to shop somewhere else. Home Hardware has a lot better treatment of their loyal customer so I will take their advice.”
“No point in purchasing power tools made by CTC. You can never ever get parts. CTC doesn't want to provide parts for the tools they sell this is straight out of their customer service. This is the scam they have. This is the way Canadian Tire corporation sells new tools to people. Most other tools like, makita, Dewalt,Milwaukee etc carry parts for their trusted tools. Sad!”
“Though the tire change is always good..I was put off by the amount of swearing coming from the counter staff as I waited...so unprofessional ...lots of F bombs”
“if you have maximum tools from Canadian Tire that you bought a while ago and don't have a receipt consider your lifetime guarantee null and void, they would not replace my Broken tool even though you can clearly see the maximum logo, don't know of anyone else that sells this brand, Canadian Tire used be my go to store but they've really gone downhill and clearly only care about making money for there investors and not for all the people that put them on thew map.”
“I appreciate the way I was accommodated by Jasmeet at Canadian Tire in Newton, Surrey, BC. I was looking for three jugs of Mobil 1 Truck and SUV 5W-30 oil which was not available in the shelf. She came to me and inquired what I wanted and told her about the oil, which I knew that the store had 8 in stock. She went to storage and brought two jugs and went back for the third jug. She is petite and I know that the jugs were heavy for her. THAT IS WHAT I CALL FIVE-STAR CUSTOMER SERVICE AT ITS BEST! Kudos Jasmeet and the store must be proud of having an associate like you! Keep up the good work ethic!”
“I would like to express my heartfelt thanks for the incredible service you provided during my recent visit to Phelish at Canadian tire on port coquitlam.
I was completely impressed with Phelisha's professionalism and customer service and her beautiful, kind smile. You are the best.”
