“I’ve been a longtime customer of Canadian Tire, but lately, the quality of their customer service has seriously declined. It’s clear that employees aren’t receiving proper training to assist customers effectively. Too often, staff seem unsure or unwilling to help, which makes shopping frustrating and disappointing. If you’re looking for knowledgeable and supportive service, Home Depot is still the best choice in my experience. It’s a shame to see Canadian Tire falling behind in an area that used to be one of their strengths.”
“I do not enjoy how visiting Canadian tire feels like I'm entering and exiting a prison. I should be allowed to come and look at product on a shelf with out being interrogated by employees when I go to exit building just due to me not buying an item. It is an open store front if you are unable to trust your customers maybe you should consider closing your store fronts and only offer shipping product's.”
“What started as a hopeful venture turned into a devastating setback, with my investment evaporating into a $145,000 loss. The moment I realized I had fallen victim to a scam, I was flooded with a mix of shame, anger, and uncertainty about my next steps. In my search for help, I came across Mrs. Olivia and her team, a company that made me skeptical at first. However, their professionalism quickly won me over. From the first interaction, they communicated openly, explained the recovery process in clear terms, and refrained from offering unrealistic guarantees. Mrs. Olivia’s steady communication throughout the entire process kept me informed and reassured. To my astonishment, they succeeded in recovering a significant portion of my funds, something I had thought was a lost cause.”
“Subject: Complaint About Overcharging and Manager’s Conduct at Canadian Store – 2501 Greenbank Rd, Ottawa
On the evening of May 28, 2025, I visited the Canadian Store located at 2501 Greenbank Road in Ottawa to make a purchase. While there, I noticed that several flower bulb packages were marked down due to the end of the season. Most of them were labeled as 50% off.
However, when I proceeded to the checkout, I was charged full price for one of the bags. Realizing the price discrepancy, I quickly returned to the display rack and took a photo of the sign to avoid delaying the line and wasting the cashier’s time. I then showed the cashier the picture of the discount label.
She called a manager to verify the price. After a few minutes, a manager named Jonathan arrived. He looked at the label, tore it down, and returned, saying rudely that the discount was no longer valid—it had ended last week, according to him. However, the label did not mention any expiration date. It appeared to me that the discount policy was being decided arbitrarily.
What concerned me most was not just the overcharge, but the way the manager handled the situation. When I attempted to take additional photos and record a video for documentation, Jonathan grabbed my phone and threatened to call the police. I told him he was welcome to do so. He did not follow through, likely because the store’s signage had clearly misled customers.
In my view, this situation amounts to misleading pricing and an attempt to intimidate a customer who pointed it out. The manager’s behavior was not only unprofessional and aggressive, but it also suggested an effort to cover up the store’s mistake rather than resolve the issue properly.
I’m requesting that this matter be looked into, and that the store be reminded of its responsibility to honor advertised prices and treat customers with respect.”
“Subject: Complaint Regarding Toronto Lakeshore Store
Dear Canadian Tire Customer Service,
On May 28, 2025, approximately 10 minutes before closing time, I visited your Toronto Lakeshore location intending to purchase tennis balls. I was told that there was a limit of 50 units per customer. However, I pointed out that the online purchase limit was 99 units. Despite this, the store staff refused to proceed with the sale.
What was more concerning was the attitude of the customer service representative, who responded in an extremely rude and arrogant manner, saying: “Even if you place an order online, we will cancel it. We are a store, and we sell however much we want.” This kind of behavior is unacceptable and reflects poorly on the Canadian Tire brand.
I believe that a review of the store’s security footage and audio from that date and time will clearly confirm what occurred. It is deeply disappointing to experience such disrespect as a customer. Owning or managing a store should not give anyone the right to treat customers as they please.
I trust that Canadian Tire will take this matter seriously and conduct a proper investigation. I look forward to your response and to hearing what actions will be taken to address this issue.
Sincerely,”
“I have spent 2 weeks trying to get warranty or any kind of help with a product purchased at a Canadian Tire store! Canadian Tire supports non brand products on their shelves but does nothing to assist the consumer after the product has been bought from them. Very frustrating!!!”
“Canadian tire sells cheap products. Bought 2 different items at different occasions but both ended up with an exchange. Its odd that Canadian tire requires customer official ID to facilitate an exchange/return. Seemed like all the customers were trying to cheat them !!! If there is an option, I dont want to shop at Canadian tire at all”
“You accepted a returned generator with a missing part. Then, you simply put it back in the box, re-taped it and sold it to me as if it was brand new. I live out of town, had to drive 3 hours, unload and unpack the generator with oil spilling out everywhere including my carpet. It came with a note taped to the motor, "Stolen oil cap??" (See Pic). I am in my late 70's & the box is +100 pounds. ...So What Now?”
“I was at Canadian tire today May 5/25 and was very disappointed in the fact that you only had American travel mugs - do you not understand Canadians are boycotting American products. We don’t care if it’s made in china but if it’s made for an American company in China we care”
“Very deceiving Loyalty reward program. They decide when you can spending you money earned from loyalty. And don't dare ask why that is. Then they say you are welcome to shop somewhere else. Home Hardware has a lot better treatment of their loyal customer so I will take their advice.”
“No point in purchasing power tools made by CTC. You can never ever get parts. CTC doesn't want to provide parts for the tools they sell this is straight out of their customer service. This is the scam they have. This is the way Canadian Tire corporation sells new tools to people. Most other tools like, makita, Dewalt,Milwaukee etc carry parts for their trusted tools. Sad!”
“if you have maximum tools from Canadian Tire that you bought a while ago and don't have a receipt consider your lifetime guarantee null and void, they would not replace my Broken tool even though you can clearly see the maximum logo, don't know of anyone else that sells this brand, Canadian Tire used be my go to store but they've really gone downhill and clearly only care about making money for there investors and not for all the people that put them on thew map.”
“Since Canadian Tire will no longer accept cash payments towards their credit card account balances at their cashiers, I will no longer use their card and will shop elsewhere.”
“I went to the location in Etobicke on the Queensway yesterday. I politey asked a sales person where I could find an item and she was very rude. she roller her eyes at me as if I was bothering her. This is her job!!!!! Then I went to check out and the sales clerk was also rude. I asked about the return policy and he was very dismissive and again made me feel like I was bothering him. I will never shop at Canadian Tire! I have gone there as couple of times and never received good service.”
“Return policy is sucks. We bought a battery operated snow blower which is ego. We read the reviews about it and according to reviews it is a good brand. It is all lie, we used the snow blower the next day after we bought and not even an hour, the battery is already dead. We are not satisfied with the product and we are trying to return it to CANADIAN TIRE where we bought the item. We packed it properly and there's no damage or problem it is just that the product doesn't do the job. But, unfortunately the store doesn't accept the return, it's their policy is sucks! How would you know the product is good or not, if you are not going to open the box and try it????? We are one of the loyal customers in this company, and this is the first time ever we are returning the item ever and it is so dissappointing. We will never ever go to this store at all.”
“Beware of Canadian Tire’s return policy before making a purchase. Once a product is opened, they will not accept a return or offer store credit. Instead, you are required to exchange it for an item of equal or higher value, which may force you to buy something you don’t need. Same products are available in Walmart and Costco with great return policy.”
“I went to the Canadian Tire Automotive department on Kenaston Blvd Winnipeg at the end of January 25, 2025 to get a flat tire looked at and possibly purchasing a new one.
There were 2 male employees, one sitting at a desk ignoring customers and the other doing nothing but walking back for from his computer to the office. I stood there for a period of time without being acknowledged, another customer told me to be vocal otherwise I would continue to be ignored, found the employee to be rude and not very helpful, just quickly brushed me off. Was very disappointed as I was also from out of town. I will never return to this location for any reason again.”
“I won't shop at my local Canadian Tire because of their backpack policy. It is discriminatory based on socio-economic status and preference to environmentally conscious individuals who choose not to drive. Furthermore, if you don't trust me with my bag which I intend to fill with purchases, I don't trust you with my bag. Simple as.”
