“I wanted to share my recent experience (Sept 2025) at the Canadian Tire on Mavis and Britannia, specifically in the auto parts section. I went in to purchase a ball joint for my Nissan SUV.
The staff member was helpful in checking the computer. However, when he brought the ball joint to the counter, it was already out of its box, and the plastic wrapper was open. I noticed the plastic looked yellowish, which suggested it wasn't a fresh package. I was surprised and asked why it was open, and he said he had just opened it, which didn't seem right.
I felt uncomfortable buying an opened product, as you can't be sure it's complete or hasn't been tampered with. I decided not to buy it and left the store.
I've been a customer of Canadian Tire for over 25 years, and this is the only time I've had a negative experience in the general store or with the staff. I will still be a loyal customer, but I hope the store reviews their policy on selling opened auto parts to customers.”
“I hate when you waste my time. I came in for q simple oil change. They said they will start on in 15 minutes and 30 min for the oil change. I come back 45 minutes later and my car is still sitting outside untouched. Took 1 and 45 min when i was promised 45 min. Last time I'm using Canadian Tire for anything at all. Didn't even bother to let me know, so i wouldn’t waste my time. Imagine sitting there for almost 2 hours in the horrible waiting room. 407 and Dufferin.”
“24 years ago I decided not to have business with Canadiantire due to their attitude. Still they haven't changed their dirty attitude. No smile and, 'get your service or get lost' attitude.
Yesterday I went to get a safety standard certificate for my car at Maple Canadiantire. I brought the car at 9am when they opened the workshop. He told me it will be $226 and he will call me when its ready. Until 5 pm he did not call me. Luckily I came to see what was happening when they were closing. The guy told me I can take the car and get the alignment done and come back and there will be an additional charge of $72 + tax. I asked him why the alignment was not done, he said his machine was not working. I have to pay $226.00 for the inspection, $226.00 for alignment and $72 for his machine not working. What a rip off !!. I would have never gone to Canadiantire but I had no choice. I am going to take this up with the ministry of transport.”
“Customer service, worst ever!!!! Just dont buy nothing there, the stress, unresponsive, sarcasm e employees . Terry, Jessica and manager Stephen, passive aggressive , just Awful:(((”
“I paid almost 200.00 to have diagnostic on my car .Five and a half hours later they told me they didn’t know what was wrong with my car and told me to take it to the dealer. AND they still charged for the diagnostic. Canadian Tire Dartmouth Crossing. I feel that happened because Iam an elderly woman”
“This is my formal complaint that I emailed
Summary of Incident:
I brought my vehicle in for the required Uber vehicle inspection.
The technician accepted and drove my vehicle into the inspection bay and completed the full inspection.
After the inspection, I was told that the vehicle had failed due to tinted front driver and passenger windows.
However, this tint issue is clearly visible from the outset and should have been identified before the technician entered or moved the vehicle.
Despite this obvious automatic fail condition, the store proceeded with the full inspection and charged me for it, knowing the vehicle would not be approved.
Concerns Regarding Staff Conduct:
When I requested the name of the shop manager, the Manager initially refused, claiming it was “ he’s name is confidential.”
The manager, Chiheb Abassi, was not wearing a name tag, breaching basic customer service and transparency expectations.
His name was only disclosed after repeated questioning — an unacceptable standard for a regulated service environment.
Furthermore, my car keys were withheld until I paid the inspection fee, which under the circumstances, felt coercive and unethical.
My Formal Concerns:
Improper Business Practice: Proceeding with a full inspection, despite the technician’s immediate ability to identify a fail condition, appears to be a deliberate effort to charge for a service that should not have been completed.
Lack of Transparency & Accountability: Staff refused to identify themselves and failed to wear appropriate identification, which is especially troubling in a regulated vehicle inspection setting.
Questionable Conduct: Withholding my vehicle until payment was made, despite clear grounds to contest the service, raises serious ethical and consumer protection concerns.”
“The new store in Kingston Ontario the parking is absolutely Terrible.I can imagine what it will be like in the winter time when we have a storm with the snow banks and such . Terrible location!!!!”
“Absolutely, appalled with Canadian Tire especially with the Store on Mapleview in Barrie. Unprofessional, unhelpful and the Corporate team is no better. They discrimated against my son because of his age and all he wanted to do was return a product after 4 days and get something better. He was hoping to start up a small summer business to make money for university and you shut his dream down. It’s disgusting that your store can get away with this treatment and I will never shop in your store again. You do nothing for the customer and now my son is stuck with a $650 machine that you’ve held onto for a month. Absolutely, disgusting that your customer care team has done nothing to help this situation.”
“They told me over the phone, "No return fees since you already paid $120 for shipping." Then they forced me to pay $80 in return fees. Plus, it was an online order, and I had to go to the store to get a refund. A total loss of $200 for absolutely nothing. I had $3,000 worth of garage furniture coming up, so I canceled everything and I'll NEVER BUY ANYTHING FROM CANADIAN TIRE AGAIN!!!
Reason for return: poor quality. I have the old version of Maximum furniture; your new version is ridiculously poor quality.
It doesn't say anywhere in the return policy that there's an $80 fee... I feel like I've been ripped off!
Order #0000129783612”
“Complaint department is toothless and powerless to resolve or even follow-up: This has been a frustrating three-month ordeal. My car was initially misidentified, leading to charges for repairs it didn't need according to the evaluation. After I complained, and several calls later I finally escalated the issue, they somehow confused my contact information, claiming they couldn't reach me. I was told an escalation manager would call back last week, but I'm still waiting”
“I wish I could give them zero stars.
Canadian Tire is no longer the trusted brand it once was — they now shamelessly take advantage of customers. I only returned because I had a $19.95 oil change coupon. When I went to pick up my car, they charged me $109.95 minus the coupon. I explained that the coupon was for the oil change, not a discount. The staff apologized and adjusted the bill to $69.95, claiming an extra $30 charge for oil — a charge no one mentioned beforehand.
When I asked for the manager, I was told no one would be in until the next day. I left the store without my car. About 30 minutes later, I got a call: there had been a “miscommunication,” and they offered to reduce the price to $49.95.
It’s deeply disappointing to see a once-reputable Canadian company resort to these tactics. This wasn’t a mistake — it felt like a setup. Shameful.”
“Purchased a Canvas Offset Umbrella Putting it together and there are 4 fasteners missing for the stand. Have called the Canvas help line multiple times to get the parts, and the recording asks for the product number which is typed in . on receipt of the number you are told you will be transferred . Then you are told the call cannot be answered and Please all Another Time Well call multiple time and the same response I guess I will take it back to Canadian Tire and they can deal with it.
Absolutely zero customer service”
“I trusted the Canadian Tire brand so when my brakes need to be fixed I brought my car to the Canadian Tire store on Walker Rd. in Windsor. They gave me a quote of approximately $5,000. to fix the problem.
I thought the quote was excessive so I got a second opinion from another national car repair shop. The entire cost to repair my brakes was less than $1,500.”
“I purchased a VIDA toaster/oven/fryer from Canadiantire, spent $380 buying other things. It has a 2 year warranty. I used it once, it worked well. Next morning, we wanted to toast, but the control knob stopped functioning, I brought it back to the store for a refund. They refused to refund, only offered exchange or store credit, reason being, box was opened. I explained that how would I know if it was only good for one use. In my view that is a rip off, not a fair consumer refund policy. After being a customer at Canadiantire for over 40 plus years, I am totally disappointed in Canadiantire. Never buying anything from there ever again, I would rather pay more and buy from a store that actually cares and offers a fair refund policy for their customers.”
“I’ve been a longtime customer of Canadian Tire, but lately, the quality of their customer service has seriously declined. It’s clear that employees aren’t receiving proper training to assist customers effectively. Too often, staff seem unsure or unwilling to help, which makes shopping frustrating and disappointing. If you’re looking for knowledgeable and supportive service, Home Depot is still the best choice in my experience. It’s a shame to see Canadian Tire falling behind in an area that used to be one of their strengths.”
“I do not enjoy how visiting Canadian tire feels like I'm entering and exiting a prison. I should be allowed to come and look at product on a shelf with out being interrogated by employees when I go to exit building just due to me not buying an item. It is an open store front if you are unable to trust your customers maybe you should consider closing your store fronts and only offer shipping product's.”
“What started as a hopeful venture turned into a devastating setback, with my investment evaporating into a $145,000 loss. The moment I realized I had fallen victim to a scam, I was flooded with a mix of shame, anger, and uncertainty about my next steps. In my search for help, I came across Mrs. Olivia and her team, a company that made me skeptical at first. However, their professionalism quickly won me over. From the first interaction, they communicated openly, explained the recovery process in clear terms, and refrained from offering unrealistic guarantees. Mrs. Olivia’s steady communication throughout the entire process kept me informed and reassured. To my astonishment, they succeeded in recovering a significant portion of my funds, something I had thought was a lost cause.”
“Subject: Complaint About Overcharging and Manager’s Conduct at Canadian Store – 2501 Greenbank Rd, Ottawa
On the evening of May 28, 2025, I visited the Canadian Store located at 2501 Greenbank Road in Ottawa to make a purchase. While there, I noticed that several flower bulb packages were marked down due to the end of the season. Most of them were labeled as 50% off.
However, when I proceeded to the checkout, I was charged full price for one of the bags. Realizing the price discrepancy, I quickly returned to the display rack and took a photo of the sign to avoid delaying the line and wasting the cashier’s time. I then showed the cashier the picture of the discount label.
She called a manager to verify the price. After a few minutes, a manager named Jonathan arrived. He looked at the label, tore it down, and returned, saying rudely that the discount was no longer valid—it had ended last week, according to him. However, the label did not mention any expiration date. It appeared to me that the discount policy was being decided arbitrarily.
What concerned me most was not just the overcharge, but the way the manager handled the situation. When I attempted to take additional photos and record a video for documentation, Jonathan grabbed my phone and threatened to call the police. I told him he was welcome to do so. He did not follow through, likely because the store’s signage had clearly misled customers.
In my view, this situation amounts to misleading pricing and an attempt to intimidate a customer who pointed it out. The manager’s behavior was not only unprofessional and aggressive, but it also suggested an effort to cover up the store’s mistake rather than resolve the issue properly.
I’m requesting that this matter be looked into, and that the store be reminded of its responsibility to honor advertised prices and treat customers with respect.”
