This is my formal complaint that I emailed Summary of Incident: I brought my vehicle in for the required Uber vehicle inspection. The technician accepted and drove my vehicle into the inspection bay and completed the full inspection. After the inspection, I was told that the vehicle had failed due to tinted front driver and passenger windows. However, this tint issue is clearly visible from the outset and should have been identified before the technician entered or moved the vehicle. Despite this obvious automatic fail condition, the store proceeded with the full inspection and charged me for it, knowing the vehicle would not be approved. Concerns Regarding Staff Conduct: When I requested the name of the shop manager, the Manager initially refused, claiming it was “ he’s name is confidential.” The manager, Chiheb Abassi, was not wearing a name tag, breaching basic customer service and transparency expectations. His name was only disclosed after repeated questioning — an unacceptable standard for a regulated service environment. Furthermore, my car keys were withheld until I paid the inspection fee, which under the circumstances, felt coercive and unethical. My Formal Concerns: Improper Business Practice: Proceeding with a full inspection, despite the technician’s immediate ability to identify a fail condition, appears to be a deliberate effort to charge for a service that should not have been completed. Lack of Transparency & Accountability: Staff refused to identify themselves and failed to wear appropriate identification, which is especially troubling in a regulated vehicle inspection setting. Questionable Conduct: Withholding my vehicle until payment was made, despite clear grounds to contest the service, raises serious ethical and consumer protection concerns.