I wanted to share my recent experience (Sept 2025) at the Canadian Tire on Mavis and Britannia, specifically in the auto parts section. I went in to purchase a ball joint for my Nissan SUV. The staff member was helpful in checking the computer. However, when he brought the ball joint to the counter, it was already out of its box, and the plastic wrapper was open. I noticed the plastic looked yellowish, which suggested it wasn't a fresh package. I was surprised and asked why it was open, and he said he had just opened it, which didn't seem right. I felt uncomfortable buying an opened product, as you can't be sure it's complete or hasn't been tampered with. I decided not to buy it and left the store. I've been a customer of Canadian Tire for over 25 years, and this is the only time I've had a negative experience in the general store or with the staff. I will still be a loyal customer, but I hope the store reviews their policy on selling opened auto parts to customers.