“Purchased a Canvas Offset Umbrella Putting it together and there are 4 fasteners missing for the stand. Have called the Canvas help line multiple times to get the parts, and the recording asks for the product number which is typed in . on receipt of the number you are told you will be transferred . Then you are told the call cannot be answered and Please all Another Time Well call multiple time and the same response I guess I will take it back to Canadian Tire and they can deal with it.
Absolutely zero customer service”
“I trusted the Canadian Tire brand so when my brakes need to be fixed I brought my car to the Canadian Tire store on Walker Rd. in Windsor. They gave me a quote of approximately $5,000. to fix the problem.
I thought the quote was excessive so I got a second opinion from another national car repair shop. The entire cost to repair my brakes was less than $1,500.”
“I purchased a VIDA toaster/oven/fryer from Canadiantire, spent $380 buying other things. It has a 2 year warranty. I used it once, it worked well. Next morning, we wanted to toast, but the control knob stopped functioning, I brought it back to the store for a refund. They refused to refund, only offered exchange or store credit, reason being, box was opened. I explained that how would I know if it was only good for one use. In my view that is a rip off, not a fair consumer refund policy. After being a customer at Canadiantire for over 40 plus years, I am totally disappointed in Canadiantire. Never buying anything from there ever again, I would rather pay more and buy from a store that actually cares and offers a fair refund policy for their customers.”
“I love Canadian Tire. It is so awesome to have a Canadian store to shop at so never having to darken the doors of an American franchise. I am so pro Canada. I shop lots at the Canadian Tire in South Edmonton Common and find the store and the people friendly, inviting and very knowledgeable. I love that Canadian Tire has live cashiers as I detest self check out. Having live cashiers shows that Canadian Tire values people and puts having employment opportunities and providing great service above the almighty dollar. Any time I can, I encourage others to shop at the best store in Canada. Keep up the great work.”
“Thank you to customer service staff at Kerr St, Oakville for helping me with the purchase of my new Noma dehumidifier. Shopped at both Kerr St. locations for 30+ years. Cheers!”
“A few weeks ago I bought 4 large canna Lilly planters for 29$ which is a great deal! I went back to get more and to my surprise they were marked up to 39$. I asked Darryl the gardener employee and he took me to the front desk where they honored the price. I ended up buying another 4 lol. Crazy gardeners! Anyway, Thank-you Darryl for taking the time and helping me out to the car and loading my car. This kind of customer care is long gone. Keep up the good work Canadian Tire, I used to shop at big garden stores, pay double the price and not anymore!”
“I’ve been a longtime customer of Canadian Tire, but lately, the quality of their customer service has seriously declined. It’s clear that employees aren’t receiving proper training to assist customers effectively. Too often, staff seem unsure or unwilling to help, which makes shopping frustrating and disappointing. If you’re looking for knowledgeable and supportive service, Home Depot is still the best choice in my experience. It’s a shame to see Canadian Tire falling behind in an area that used to be one of their strengths.”
“I do not enjoy how visiting Canadian tire feels like I'm entering and exiting a prison. I should be allowed to come and look at product on a shelf with out being interrogated by employees when I go to exit building just due to me not buying an item. It is an open store front if you are unable to trust your customers maybe you should consider closing your store fronts and only offer shipping product's.”
“I have had very very disappointing experiences with canadian tire over the years, however, I had to be towed to Canadian Tire at 4th and Martindale in st. Catharines and I can't praise them enough! I was afraid that it was my transmission (cha ching) but they said that they would check everything and let me know...turns out it was just electrical. They were polite, friendly and efficient. Nice change. Good service deserves praise!”
“I was in the south Red Deer, AB, Canadian Tire this afternoon looking at lawnmowers. A young man named Skyler approached me to see if I needed any assistance. He was very helpful and knowledgeable in regards to the lawnmower products that Canadian Tire handles. He not only loaded my new lawnmower onto the shopping trolley for me, but he also met me at the front checkout with a quart of lawnmower oil, which I otherwise would have totally forgotten to purchase for my new mower. He then helped me out to my vehicle and loaded the lawnmower into it for me. Excellent customer service!”
“What started as a hopeful venture turned into a devastating setback, with my investment evaporating into a $145,000 loss. The moment I realized I had fallen victim to a scam, I was flooded with a mix of shame, anger, and uncertainty about my next steps. In my search for help, I came across Mrs. Olivia and her team, a company that made me skeptical at first. However, their professionalism quickly won me over. From the first interaction, they communicated openly, explained the recovery process in clear terms, and refrained from offering unrealistic guarantees. Mrs. Olivia’s steady communication throughout the entire process kept me informed and reassured. To my astonishment, they succeeded in recovering a significant portion of my funds, something I had thought was a lost cause.”
“A 1 hour estimate for tire change and change oil becomes 3 hour wait just for change oil. I have to cancel tire change. People here don't smile but great upgrading what needs to be done. Store in Yonge and Steeles.”
“Subject: Complaint About Overcharging and Manager’s Conduct at Canadian Store – 2501 Greenbank Rd, Ottawa
On the evening of May 28, 2025, I visited the Canadian Store located at 2501 Greenbank Road in Ottawa to make a purchase. While there, I noticed that several flower bulb packages were marked down due to the end of the season. Most of them were labeled as 50% off.
However, when I proceeded to the checkout, I was charged full price for one of the bags. Realizing the price discrepancy, I quickly returned to the display rack and took a photo of the sign to avoid delaying the line and wasting the cashier’s time. I then showed the cashier the picture of the discount label.
She called a manager to verify the price. After a few minutes, a manager named Jonathan arrived. He looked at the label, tore it down, and returned, saying rudely that the discount was no longer valid—it had ended last week, according to him. However, the label did not mention any expiration date. It appeared to me that the discount policy was being decided arbitrarily.
What concerned me most was not just the overcharge, but the way the manager handled the situation. When I attempted to take additional photos and record a video for documentation, Jonathan grabbed my phone and threatened to call the police. I told him he was welcome to do so. He did not follow through, likely because the store’s signage had clearly misled customers.
In my view, this situation amounts to misleading pricing and an attempt to intimidate a customer who pointed it out. The manager’s behavior was not only unprofessional and aggressive, but it also suggested an effort to cover up the store’s mistake rather than resolve the issue properly.
I’m requesting that this matter be looked into, and that the store be reminded of its responsibility to honor advertised prices and treat customers with respect.”
“Subject: Complaint Regarding Toronto Lakeshore Store
Dear Canadian Tire Customer Service,
On May 28, 2025, approximately 10 minutes before closing time, I visited your Toronto Lakeshore location intending to purchase tennis balls. I was told that there was a limit of 50 units per customer. However, I pointed out that the online purchase limit was 99 units. Despite this, the store staff refused to proceed with the sale.
What was more concerning was the attitude of the customer service representative, who responded in an extremely rude and arrogant manner, saying: “Even if you place an order online, we will cancel it. We are a store, and we sell however much we want.” This kind of behavior is unacceptable and reflects poorly on the Canadian Tire brand.
I believe that a review of the store’s security footage and audio from that date and time will clearly confirm what occurred. It is deeply disappointing to experience such disrespect as a customer. Owning or managing a store should not give anyone the right to treat customers as they please.
I trust that Canadian Tire will take this matter seriously and conduct a proper investigation. I look forward to your response and to hearing what actions will be taken to address this issue.
Sincerely,”
“I have spent 2 weeks trying to get warranty or any kind of help with a product purchased at a Canadian Tire store! Canadian Tire supports non brand products on their shelves but does nothing to assist the consumer after the product has been bought from them. Very frustrating!!!”
“I called about a universal remote for my Noma air-conditioner and the girl in customer service was absolutely amazing. She searched and found the remote on Amazon and gave me the information twice, first time I wrote it down wrong. The girl was so busy and she helped me :) Please thank her for me.”
“Canadian tire sells cheap products. Bought 2 different items at different occasions but both ended up with an exchange. Its odd that Canadian tire requires customer official ID to facilitate an exchange/return. Seemed like all the customers were trying to cheat them !!! If there is an option, I dont want to shop at Canadian tire at all”
“You accepted a returned generator with a missing part. Then, you simply put it back in the box, re-taped it and sold it to me as if it was brand new. I live out of town, had to drive 3 hours, unload and unpack the generator with oil spilling out everywhere including my carpet. It came with a note taped to the motor, "Stolen oil cap??" (See Pic). I am in my late 70's & the box is +100 pounds. ...So What Now?”
