I purchased a VIDA toaster/oven/fryer from Canadiantire, spent $380 buying other things. It has a 2 year warranty. I used it once, it worked well. Next morning, we wanted to toast, but the control knob stopped functioning, I brought it back to the store for a refund. They refused to refund, only offered exchange or store credit, reason being, box was opened. I explained that how would I know if it was only good for one use. In my view that is a rip off, not a fair consumer refund policy. After being a customer at Canadiantire for over 40 plus years, I am totally disappointed in Canadiantire. Never buying anything from there ever again, I would rather pay more and buy from a store that actually cares and offers a fair refund policy for their customers.