I ordered 9 canvas prints. Size 11x14. Sent the 9 files, each one in the range of 20 MB to 28 MB. On my two computer monitors the photos are extremely sharp. The 9 canvas prints are terrible. Some are not even in focus. There is no detail in the prints. It looks like Canvas People reduced the files to something less than a MB before printing. Talked to service rep and she was helpful, but to get a refund I needed to send iPhone photos the front of each print and the bar code on the back of each print. So 18 photos were sent to try to get a refund. The nice representative said a refund will be issued. I hope that is right. BOTTOM LINE = I took a chance on Canvas People and learned my lesson.