Judi
Site claims that they process and ship in 24 hours. THAT IS DECIETFUL. THAT IS FALSE. When I tried to call, I waited for 36 minutes (after their recording said to hang on and be patient because of covid) So I get disconnected. There is no other alternate number. There's a chat feature but of course, because of 'covid' they don't use the chat feature ( but they suggest you use it) After waiting 2 days for someone to respond to my email I was told that because of covid (keep using that excuse) they're "behind a few days". It was already 5 days. The status of my order the whole time, remained at "order received" for 7 days. It hadn't even been sent to production after a week, but they were 'a few' days behind. Then, even after they realized they were ' a few days' behind, they still continued to claim.their orders ship in 24 hours on their site. They don't care about their customers...they will not let you know the status of your order. They will only tell you they are a few days behind and they'll thank you for your patience. Even when they realize you're extremely frustrated and would like ANY assistance, they repeat that they are a few days behind and thank you for your patience. No explanation...they don't care about their customers. They don't care to offer any customer service, just an email that basically tells you to except it...period. I requested my refund and cancelled my order. Absolutely horrific customer service ..there is no way to contact them. They are HORIBBLE. Use another company and stay away from this one
3 years ago
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